Returns & Refunds policy

We accept returns for merchandise within 30 days of delivery. Please inspect all merchandise during this time. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail chermayboutique@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement. Please remember it can take some time for your bank or credit card company to process and post your refund.

Conditions for returns:

Returned merchandise must be purchased in the last 30 days, must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

The following goods cannot be returned:

• Personalized or custom ordered merchandise.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can review the issue and make it right.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

Shipping and handling fees are not refundable. You are responsible for the cost and risk of returning the goods to us. Customer is responsible for all duties and taxes as charged by their respectable custom offices.

You should send the goods to the following address:

529A Old Hwy 35 S, Hudson, WI 54016

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail chermayboutique@gmail.com